Shipping Policy
Thank you for choosing this website to shop (hereinafter referred to as "this website"). In order to ensure that you have the best shopping experience, we hereby provide a detailed shipping policy to help you understand the entire process from ordering to receiving the goods. The policy will cover important information such as order processing time, shipping time frame, estimated arrival time, shipping cost explanation, logistics partners, package tracking service, and what to do if the package is lost.
Order processing and shipping time
Order processing
Once we receive your payment confirmation, all orders will be processed within 48 hours. This includes inventory checking, product preparation and packaging. We will prepare your products for shipment as soon as possible.
Shipping time
Once the order is processed, we will send your package within the next 1 to 3 business days through the cooperating logistics service provider. Please note that weekends and public holidays are not counted as working days.
Estimated arrival time
Depending on the destination, the package is expected to take 5 to 15 days to arrive. The specific arrival time may vary depending on the selected logistics service provider and the customs clearance process of the country or region.
Shipping fee description
Charge shipping fee: For all orders, we will charge the corresponding shipping fee. You can check the estimated shipping fee on the checkout page. Please note that some special products may incur additional shipping fees.
Logistics partners
To ensure fast and reliable delivery services, we have established partnerships with well-known international logistics companies such as DHL and FEDEX. These companies are known for their efficient services and can provide us with tracking information to ensure that the package is delivered safely and on time.
Package tracking service
Check package status
Get tracking number: After each order is successfully submitted, you will get a courier tracking number, which will be sent to the email address you provided and recorded in your order details page.
Logistics tracking: Directly visit the official website of the corresponding logistics service provider (such as DHL, FEDEX), and enter the courier number in the query service provided by it for query.
How to deal with package loss
Confirm package status
If you find that the package location information has not been updated for a long time or is shown as lost, please check the package status again first. Sometimes the information update may be delayed due to system delays or other reasons.
Contact Customer Service
Report a loss immediately: If you confirm that your package is lost, please contact us as soon as possible. You can contact our customer service and provide the order number and tracking number so that we can assist in the investigation.
Submit a claim: Depending on the specific situation, you may need to fill out a formal package loss report form, describe the problem in detail, and attach any relevant evidence, such as transaction screenshots or communication records.
Work with logistics service providers
We will actively communicate with logistics service providers to provide necessary information and support to speed up the investigation process. At the same time, we will do our best to provide you with the latest progress updates.
Request compensation
According to the logistics service provider's policy, if the package is confirmed to be lost, we will assist you in initiating the claim process. Please keep all purchase receipts and related documents to smoothly apply for compensation.
Customer communication
Throughout the process, we will maintain transparency, keep you informed of the progress of the processing, and provide possible solutions, such as re-shipment or refund.
The above shipping time is a general estimated time range. The actual shipping time may be affected by factors such as holidays, extreme weather, customs inspections, etc.
If you have any shipping issues or special requirements, please contact our customer service team for help and support.
Customer Support
If you have any questions about our shipping policies or need further assistance, please feel free to contact our customer service team. We are dedicated to serving you and promise to do our best to resolve any concerns or questions you may have.